Support

Shipping & Payments

Everything you need to know about how we ship and how to pay.

Shipping

Free shipping on all orders of $350 or more. Flat-rate $9.95 shipping on all other orders.

Processing Time

Most orders ship the same business day payment is received, provided payment clears before end of business. Orders confirmed after business hours or on weekends and holidays ship the following business day.

Order Tracking

A tracking number is included with every shipping confirmation email. You can use it to monitor your shipment in real time through the carrier's website.

Certificate of Analysis

Every order ships with the Certificate of Analysis (COA) for your exact lot included in the package. Your COA can also be viewed at any time on our product pages at bajapeps.com.

Local Delivery

Local delivery may be available in certain areas. If local delivery is an option for your location, we will let you know when we send your order confirmation.

Delays & Exceptions

Baja Peps is not responsible for delays caused by carrier service interruptions, severe weather, customs, or other circumstances beyond our control. If your package is significantly delayed, please contact us at hello@bajapeps.com and we will work with you to resolve it.

Wrong Address

Please double-check your shipping address before sending your order. If you notice an error after submitting your order email, contact us immediately at hello@bajapeps.com. We cannot guarantee changes once an order has shipped.

Payment Methods

We currently accept the following forms of payment:

All payments must be made in US dollars. For cryptocurrency payments, the USD equivalent at the time of payment is used to calculate your order total.

Payment Instructions

After you email your order, we will reply with your order total and payment instructions. Use your order reference number as the payment memo — nothing else. This helps us match your payment to your order quickly so we can ship without delay.

Pricing

All prices are listed in US dollars. We reserve the right to change prices at any time. The price at the time your order is confirmed is the price you pay.

Bulk Orders

For large or recurring orders, contact us at hello@bajapeps.com to discuss custom pricing.

Questions?

Contact us at hello@bajapeps.com and we will get back to you within one business day.