We stand behind every lot we ship. Here is how we handle issues.
We take quality seriously. Every lot we ship is third-party tested at an ISO/IEC 17025-accredited laboratory. The full Certificate of Analysis for your exact lot is available on our website and included with every shipment.
If your order arrives damaged or defective, we will accept a return and issue store credit for the full value of the affected items. To request a return for damaged goods, please contact us within 7 days of receiving your order.
Send all of the above to hello@bajapeps.com. We will review your request and respond within one business day.
Store credit will be applied to your next order. There is no expiration on store credit.
If your order contains the wrong item — meaning the product received does not match what was confirmed in your order — contact us immediately at hello@bajapeps.com. We will ship a replacement of the correct item at no additional cost. No return of the incorrect item is required unless we specifically request it.
If your tracking shows "delivered" but you have not received your package, please first check with neighbors and any other recipients at your address. If the package is still missing, contact us at hello@bajapeps.com within 7 days of the reported delivery date and we will work with the carrier to investigate.
Baja Peps is not responsible for packages delivered to an incorrect address provided by the customer.
Store credit is issued manually and applied directly to your next order. When you place a new order and notify us that you have store credit on file, we will deduct the credit from your order total before sending payment instructions. Store credit does not expire and has no minimum order requirement.
For any order issues, contact us at hello@bajapeps.com. We respond within one business day and will always work with you to make things right.