Support
Frequently Asked Questions
Can't find your answer? Email us at hello@bajapeps.com.
General
What is Baja Peps?
Baja Peps is a research peptide distributor operated by Neo Blue Logistics LLC. We supply high-purity, third-party tested peptide compounds exclusively for laboratory research and development purposes.
Are your products for human use?
No. All products sold by Baja Peps are strictly for laboratory research purposes only. They are not intended for human or animal use, consumption, diagnosis, treatment, or any therapeutic application. By purchasing from us, you confirm you are a qualified researcher using our products solely for scientific research.
Who can purchase from Baja Peps?
You must be at least 21 years of age and a qualified researcher, scientist, or research institution. Our products are not for personal use.
Products & Storage
What is the purity of your peptides?
All of our in-stock peptides are tested to 99%+ purity by an ISO/IEC 17025-accredited third-party laboratory. The full Certificate of Analysis is available on each product page and included with every shipment.
How should I store my peptides?
Lyophilized (freeze-dried) peptides should be stored in a cool, dry place away from light, ideally in a freezer at -20°C for long-term storage. Once reconstituted, store refrigerated at 2–8°C and use within the timeframe appropriate for your research protocol. Always handle under sterile conditions.
Do you provide reconstitution guidelines?
We provide a Peptide Reconstitution Calculator on our website to help researchers calculate the correct volume for any dose. The calculator is for research reference only and does not constitute dosing advice. Visit bajapeps.com/calculator.html for the tool.
Quality & Testing
Are your products third-party tested?
Yes. Every lot we carry is tested by an ISO/IEC 17025-accredited independent laboratory. Our testing panel includes HPLC purity, net peptide content, HPLC identity, ICP-MS heavy metals, USP endotoxin, and PCR sterility.
Is a Certificate of Analysis available?
Yes. The COA for every in-stock product is available directly on our product pages at bajapeps.com. The COA for your exact lot is also included with every shipment.
How does your testing compare to other suppliers?
Our six-assay testing panel — purity, net peptide content, identity, heavy metals, endotoxin, and sterility — is more comprehensive than most single-assay COAs commonly seen in the research peptide market. We test every lot at an accredited lab, not just on request.
Ordering
How do I place an order?
Click "Email my order" on our homepage. A pre-filled order email opens automatically with your unique order reference number, all products listed with prices, and fields for your name, email, and shipping address. Fill in your quantities and send. We will reply with your total and payment instructions.
What payment methods do you accept?
We accept Zelle, Venmo, cryptocurrency (Bitcoin, Ethereum, USDC), and domestic wire transfer. All payments are in US dollars.
Is there bulk pricing available?
Yes. Contact us at hello@bajapeps.com for bulk or recurring order pricing. We are happy to work with research institutions on custom solutions.
Shipping
How much does shipping cost?
Flat-rate $9.95 shipping on all orders. Free shipping on orders of $350 or more.
How long does shipping take?
Most orders ship the same business day payment is received. You will receive a tracking number with your shipping confirmation email.
My package says delivered but I haven't received it.
First check with anyone else at your address and with neighboring units. If it is still missing, contact us at hello@bajapeps.com within 7 days of the reported delivery date. We will work with the carrier to investigate.
I entered the wrong shipping address. What do I do?
Contact us immediately at hello@bajapeps.com. If your order has not yet shipped, we can update the address. Once an order has shipped we cannot guarantee a change, so please double-check your address before sending your order.
Returns & Refunds
What is your return policy?
Due to the nature of research peptide products, all sales are final except for damaged, defective, or incorrectly shipped items. We do not accept returns for change of mind.
I received damaged or defective items. What now?
Contact us at hello@bajapeps.com within 7 days of receiving your order. Include your order reference number, clear photos of the damage, and the date you received the order. We will issue store credit for the full value of the affected items.
I received the wrong item.
Contact us at hello@bajapeps.com right away. We will ship the correct item at no additional cost. No return of the incorrect item is required unless we specifically request it.